yes I have used this program for years. but it has not been able to open in months. I have tried about everything. I have re-install over 5 times i haave made sure to delete all plus hidden things that mst times will not delete. I have tried opening in ADMIN i HAVE TRIED IT IN WIN 7 WIN 8 AND STILL WILL NOT OPEN. i EVEN MADE A NEW ACCT AND DOWNLOADED IT UNDER NEW ACCT IN CASE THERE IS A CURSE ON MY APP

Sry for caps....... Hemlock

I've just created a special version to identify the issue of another user:

https://www.coollector.com/viewtopic.php?t=2536&p=25938#p25938

Please run it:

https://www.coollector.com/Coollector_Skavau.exe

and tell me how many numbers it'll display.

Just a detail but when this sort of thing happened to me, uninstalling and then reinstalling did work. So idk how similar this is.

Uninstalling doesn't delete the coollection file, so uninstalling doesn't solve the problem if it's related to the coollection file.

Fstop said he deleted all the files, did he also delete the coollection file?

I hope he didn't delete the coollection file and the automatic backups but kept a copy of them, it would be a shame if he had lost all his data.

I ran a program called uninstaller by IOBIT. it gets deep and uninstalls all most others dont unistall. as for this person with the program wanting me to run. can anyone confirm its is safe?

I'm the developper of Coollector, LOL. I'm the admin of this forum, you can check my profile.

wow. it looks as it blinked a message from 1-14 but i was worried i think there was a few missing. sry for not having all the numbers it blinked. was worried what i was adding to my pc,, but strangly it actually poped up and looks to be running

It's very likely that it didn't delete the coollection file. You should check if it's still there. The coollection file is named "MyCoollection.cool" and here are the instructions to locate it:

https://www.coollector.com/help.html#coollection

As I said, if your issue is related to a problem with the coollection file, it's normal that uninstalling didn't solve the problem.

Are you saying that the app launched?

yes. it is up and running like all is good and nothing was wrong. I am afraid to close it to see if it opens up again. the coollecter.cool file you mentioned should i go there and delete that?


Hemlock/fstop

Install the latest version and you should be fine:

https://www.coollector.com/Coollector_4_21_6_Setup.exe



Don't delete anything, just install the latest version.

Have you lost your personal data (rated movies, owned movies, etc...) or is it still there? Hopefully it's there, which would mean that your coollection file wasn't deleted.

Here's how I would explain what happened to you... Several months ago, the app indeed had a serious bug that was fixed immediately with a new version. When you uninstalled and reinstalled several times, you kept reinstalling the buggy version instead of installing the fixed version.

Next time you have an issue, don't wait months to contact me

I was worried about shutting down the peogram. and itd back to the same thing. will not load, I tried the program Coollector_Skavau. It did not work, so I went and re-downloaded it to my pc. still it did not open. Is there any way I can get a older copy I can download and use. I so love this program. there is nothing out there that even come close to this.. Is windows 11 posable the issue with the program or maybe directx 12? I am not even close to being a pc nerd. I am just trying to think of new things windows has installed on to my pc

While it worked, did it show your personal data (watched movies, owned movies, etc...) or was it an empty database?



Did you install the latest version 4.21.6 I gave you the link?

https://www.coollector.com/Coollector_4_21_6_Setup.exe



It did not work at all? Not any number displayed? I think it means that an instance of Coollector was still running in the background, preventing any new instance from opening, and you had to either kill it from the task manager or restart your computer.


Here's what I want you to do:
1) restart your computer
2) check whether the version that you've installed is now working
3) if it's not the case, install again (don't uninstall anything, just install)

No it did nothing at all it acted like the original coollector program just nothing,, as for when it did work yesterday after using that Skav program. that was like nothing had ever happened. all my movies and tv shows was there.. I did restart my program.. at this point all the program, is uninstalled. I do still have both in my DL folder. so ill install the newest version. and if fail ill wait till i am able to correspond with you guys again.. i really want this back to like it was.. no issue at all