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 Post subject: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 5:50 pm 
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Joined: Sun Jan 10, 2010 10:36 pm
Posts: 8
As soon as you start typing a search in it freezes then crashes.

Here is the info:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Coollector.exe
Application Version: 0.0.0.0
Application Timestamp: 4d55aa9c
Hang Signature: 3086
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 3086f0ed8af574d9a4c95cd3b36dbbf1
Additional Hang Signature 2: 3ca8
Additional Hang Signature 3: 3ca8164c1473623c4be8b6992dc81c78
Additional Hang Signature 4: 3086
Additional Hang Signature 5: 3086f0ed8af574d9a4c95cd3b36dbbf1
Additional Hang Signature 6: 3ca8
Additional Hang Signature 7: 3ca8164c1473623c4be8b6992dc81c78


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 6:32 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
Any search ? Because it doesn't crash on my computer...

Please send me your coollection file and I'll see if it crashes with it.

Select the menu "Help->Locate my coollection file" and mail me "MyCoollection.cool" at this address:

hector at coollector dot com


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 Post subject: Re: 2.99.2 crash on anything...
PostPosted: Sat Feb 12, 2011 10:14 pm 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
i haven't used Coolector in a while (couple of months) and when i opened and updated to 2.99.2 today, the program no longer works. it opens, but then does nothing. anything i try to click on (owned videos, etc) results in program not responding and i have to close thru task manager. i did this about six times this afternoon and each time it asked if i want to send report, i choose yes.


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 Post subject: Re: 2.99.2 crash on anything...
PostPosted: Sat Feb 12, 2011 10:27 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
ronig wrote:
the program no longer works. it opens, but then does nothing

Please send me your coollection file.


ronig wrote:
each time it asked if i want to send report, i choose yes.

It's a Windows thing. The report goes to Microsoft, and of course they'll do nothing.


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 10:39 pm 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
how do i send the Coolllector file?


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 10:49 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
ronig wrote:
how do i send the Coolllector file?

Select the menu "Help->Locate my coollection file" and mail me "MyCoollection.cool" at this address:

hector at coollector dot com


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 11:01 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
Ooop, sorry, forgot that the program freezes for you...

MyCoollection.cool is inside the folder "My Documents\Coollector\".


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 11:04 pm 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
it's on its way. please let me know if you do not receive shortly.


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sat Feb 12, 2011 11:59 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
Thank you very much for reporting this bug !

To fix the problem, please replace your Coollector.exe with this one:

http://www.coollector.com/Coollector.exe

bibliophile85, please try this version too, as you probably suffer from the same bug.


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sun Feb 13, 2011 12:11 am 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
Coolector appears to be working now, thank you. (although when i did the upgrade earlier, it did work for about 15 minutes, enough for me to play around with some of the layouts, so i'll be very happy if it's still working 16 minutes from now).

Thank you. (what was wrong with my file?)


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sun Feb 13, 2011 12:20 am 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
ronig wrote:
when i did the upgrade earlier, it did work for about 15 minutes, enough for me to play around with some of the layouts

Everything worked fine until you clicked the menu "Movie Search". When you clicked "Movie Search", it went into an infinite loop.


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sun Feb 13, 2011 1:09 am 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
looking good. i did a couple of searches and it's still working.
thank you, and thank you for such a quick reply and fix!
amazing "customer" service. (i have products i've PAID for that don't get back to me in a timely, satisfactory manner. thanks again).


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sun Feb 13, 2011 5:36 pm 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
one slight hiccup. now when i click on COOLECTOR icon on my desktop, instead of the program opening, it's asks to RUN the application. so each time i have to run the application to use the program. This is probably a simple fix, but for the life of me i can't figure it out.


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sun Feb 13, 2011 6:34 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6249
It's a Windows thing. What Windows do you have ? XP, Vista or 7 ?

Is there a checkbox "Always ask before opening this file" that you could uncheck ?

Did you just copy "Coollector.exe" to your desktop ? Or did you replace the previous one in the folder where you installed Coollector, probably "Program Files\Coollector\" ?

The last solution would be to install the program again (not need to uninstall before) from this location (which includes the bug fix):

http://www.coollector.com/Coollector_Setup.exe


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 Post subject: Re: 2.99.2 crash on search...
PostPosted: Sun Feb 13, 2011 7:20 pm 
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Joined: Sat Dec 25, 2010 10:03 pm
Posts: 29
It's a Windows thing. What Windows do you have ? XP, Vista or 7 ?
Windows XP

Is there a checkbox "Always ask before opening this file" that you could uncheck ?
Yes, and i did uncheck it. i guess it was always running when i clicked icon, but i just wasn't seeing it. so basically, it's "fixed."

Did you just copy "Coollector.exe" to your desktop ? Or did you replace the previous one in the folder where you installed Coollector, probably "Program Files\Coollector\" ?
i had replaced the .exe in Coolector folder when you sent to me.

thanks again.


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