Running version 2.99.2 on windows 7 ultimate.
When trying to download updates i get the following errors and can't complete the update:
Attachment:
coollector.jpg [ 197.23 KiB | Viewed 7753 times ]
| coollector.com https://www.coollector.com/ |
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| Coolector can't update https://www.coollector.com/viewtopic.php?f=2&t=591 |
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| Author: | cristiano.vitali [ Tue Mar 08, 2011 10:07 pm ] |
| Post subject: | Coolector can't update |
Running version 2.99.2 on windows 7 ultimate. When trying to download updates i get the following errors and can't complete the update: Attachment: coollector.jpg [ 197.23 KiB | Viewed 7753 times ] |
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| Author: | (cool) Hector [ Tue Mar 08, 2011 11:23 pm ] |
| Post subject: | Re: Coolector can't update |
My best guess is that Windows has asked you the permission to allow the execution of the updater, and that you have answered "no". Please try again, and this time, when Windows asks you to allow or not, you must answer "yes". |
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| Author: | cristiano.vitali [ Sat Mar 26, 2011 12:53 pm ] |
| Post subject: | Re: Coolector can't update |
(cool) Hector wrote: My best guess is that Windows has asked you the permission to allow the execution of the updater, and that you have answered "no". Please try again, and this time, when Windows asks you to allow or not, you must answer "yes". Actually windows is asking nothing  unless it does it very hidden without showing any message 
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| Author: | cristiano.vitali [ Sat Mar 26, 2011 12:55 pm ] |
| Post subject: | Re: Coolector can't update |
cristiano.vitali wrote: (cool) Hector wrote: My best guess is that Windows has asked you the permission to allow the execution of the updater, and that you have answered "no". Please try again, and this time, when Windows asks you to allow or not, you must answer "yes". Actually windows is asking nothing unless it does it very hidden without showing any message Maybe one specific configuration that i should tell is that the users folder is on a different disk |
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| Author: | (cool) Hector [ Sat Mar 26, 2011 1:07 pm ] |
| Post subject: | Re: Coolector can't update |
I'm sorry, I completely forgot about your message. In fact, this bug has been fixed with version 2.99.8. Since you have a version whose automatic update is broken, you'll have to install the new version using the setup (no need to uninstall before): http://www.coollector.com/Coollector_Setup.exe or, if you use the portable version: http://www.coollector.com/Coollector_Portable_Setup.exe |
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| Author: | cristiano.vitali [ Wed Mar 30, 2011 9:18 pm ] |
| Post subject: | Re: Coolector can't update |
(cool) Hector wrote: I'm sorry, I completely forgot about your message. In fact, this bug has been fixed with version 2.99.8. Since you have a version whose automatic update is broken, you'll have to install the new version using the setup (no need to uninstall before): http://www.coollector.com/Coollector_Setup.exe or, if you use the portable version: http://www.coollector.com/Coollector_Portable_Setup.exe I installed v.2.99.9 that should be latest available, but the problem is still there |
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| Author: | (cool) Hector [ Wed Mar 30, 2011 9:34 pm ] |
| Post subject: | Re: Coolector can't update |
I'm sorry, I have no idea why you have this problem. Please make the test to right click on the program icon and to choose "run as administrator". |
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| Author: | cristiano.vitali [ Sun Apr 03, 2011 12:22 am ] |
| Post subject: | Re: Coolector can't update |
(cool) Hector wrote: I'm sorry, I have no idea why you have this problem. Please make the test to right click on the program icon and to choose "run as administrator". I tried running as admin and nothing changed. I tried to completely remove the software and all file coming from it and reinstall but result is still the same |
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| Author: | cristiano.vitali [ Mon Apr 11, 2011 8:53 pm ] |
| Post subject: | Re: Coolector can't update |
cristiano.vitali wrote: (cool) Hector wrote: I'm sorry, I have no idea why you have this problem. Please make the test to right click on the program icon and to choose "run as administrator". I tried running as admin and nothing changed. I tried to completely remove the software and all file coming from it and reinstall but result is still the same Any nrews on this? I updated to 2.99.11 but problem is still there. Please help!! Sw is great but latest issue i found make it impossible to use 
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| Author: | cristiano.vitali [ Sat May 21, 2011 11:26 am ] |
| Post subject: | Re: Coolector can't update |
For your reference i found this thread : http://sourceforge.net/tracker/?func=de ... id=1093080 clearly for a different product but same error. It look like issue might be i'm running from a 64 bit windows. Can you please verify compatibility for 64 bit? could that be the problem? |
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| Author: | (cool) Hector [ Sat May 21, 2011 12:06 pm ] |
| Post subject: | Re: Coolector can't update |
cristiano.vitali wrote: It look like issue might be i'm running from a 64 bit windows. This hypothesis is indeed very interesting. Thank you very much, because I had no clue in which direction to search. cristiano.vitali wrote: Can you please verify compatibility for 64 bit? could that be the problem? I'm not sure what I have to do, but I'll make some research. |
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| Author: | (cool) Hector [ Sat May 21, 2011 12:44 pm ] |
| Post subject: | Re: Coolector can't update |
Please replace your current Coollector.exe with this one: http://www.coollector.com/Coollector.exe and tell me if the bug is fixed. |
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| Author: | cristiano.vitali [ Thu May 26, 2011 11:48 pm ] |
| Post subject: | Re: Coolector can't update |
yes this indeed solved thanks 
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| Author: | (cool) Hector [ Fri May 27, 2011 12:32 am ] |
| Post subject: | Re: Coolector can't update |
cristiano.vitali wrote: yes this indeed solved thanks Thank you for the feedback. I was really not sure that it would work. |
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