It is currently Fri Sep 21, 2018 4:22 am

All times are UTC + 1 hour [ DST ]




Post new topic Reply to topic  [ 15 posts ] 
Author Message
 Post subject: Netflix database can't be downloaded
PostPosted: Mon Sep 03, 2018 7:31 pm 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
Hi Hector,

when I try to download netflix database I always get the "please select a country" window and it has blank fields instead of showing countries to choose from, so basically you cant choose any field, and when i try to click "ok" the whole program freezes. could you please help.

Thanks,


Attachments:
Untitled.jpg
Untitled.jpg [ 174.53 KiB | Viewed 238 times ]
Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Mon Sep 03, 2018 10:04 pm 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
I've checked my code and I don't understand how this kind of bug could happen.

Are you sure you're installing the latest version 4.11.5?

https://www.coollector.com/Coollector_4_11_5_Setup.exe


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Tue Sep 04, 2018 3:21 am 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
Yes i have the latest version installed. It is strange since when this feature was released i was able to download the netflix database with no problems. But a couple of months ago I started having this problem and I assumed that it was just a bug that will get fixed soon, but apparently it is something with my pc. I tried to uninstall and install the program again but nothing changed. I even tried deleting the files in the documents folder which has the database (of course I have a backup) but still even with a clean installation the same problem happened again.


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Tue Sep 04, 2018 10:45 am 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
I'm very sorry for your troubles. The app isn't supposed to ask for a country on startup, I need to track down why this happens. Please run this modified version:

https://www.coollector.com/Coollector.exe

and tell me what messages it displays before the country selector.


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Sat Sep 08, 2018 11:22 am 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
Can you give me the results of the modified version so I can understand what's happening?


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Sun Sep 09, 2018 8:00 am 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
Sorry for taking too long. I actually tried running the modified version and first it showed "the Argentina message" and then showed me the country selection window and this time it has countries to choose from. So after selecting USA it finally worked. Should I start running the modified version from now on since it's working for me? and thank you Hector for solving this annoying problem :D


Attachments:
Capture.JPG
Capture.JPG [ 44.58 KiB | Viewed 194 times ]
Capture2.JPG
Capture2.JPG [ 54.79 KiB | Viewed 194 times ]
Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Sun Sep 09, 2018 9:13 am 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
I've just released version 4.11.6. Please update to that version and tell me if it has problems or not. If it has problems, you can use the modified version until I find a way to fix this bug.

You are not supposed to select a country with each startup. With the modified version, what happens if you select the menu "Tools->Netflix catalog->Remove Netflix catalog" then close the program... are you asked to select a country on the next startup?


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Mon Sep 10, 2018 6:40 pm 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
The latest version actually worked for me with no problems just like the modified version.
I tried to remove the netflix catalog and it did ask me to select a country the next time I opened it, but without removing the netflix catalog it won't ask that question.


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Mon Sep 10, 2018 7:39 pm 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
ramfallen wrote:
The latest version actually worked for me with no problems

Cool.

ramfallen wrote:
I tried to remove the netflix catalog and it did ask me to select a country the next time I opened it

This is not normal. There's still a problem... You shouldn't be forced to select a Netflix catalog. Could you please tell me what messages you get from the modified version, is it the same as the last time?


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Tue Sep 11, 2018 8:35 am 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
it is like this one


Attachments:
Capture2.JPG
Capture2.JPG [ 54.79 KiB | Viewed 168 times ]
Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Tue Sep 11, 2018 9:57 pm 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
I had come to thing that the program asked you for a country automatically on startup, and looking at my code it seemed completely impossible... But now I realize that maybe there was a misunderstanding.


ramfallen wrote:
when I try to download netflix database I always get the "please select a country" window and it has blank fields instead of showing countries to choose from

Are you saying that you're asked for a country, but only when you ask the program to download a Netflix catalog? In that case everything's fine and there's no bug. Do you confirm?


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Sun Sep 16, 2018 10:50 am 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
Yes I think you did misunderstood me because it only show up after deleting the netflix database, I already wrote in my previous messages that without deleting the netflix database the country select window won't show up, anyway thanks and sorry if I didn't explain myself more :hi:


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Sun Sep 16, 2018 11:04 am 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
ramfallen wrote:
it only show up after deleting the netflix database

It does show up only if you select "Tools->Netflix catalog->Download Netflix catalog", doesn't it?

You can use the app without any catalog selected, can't you?


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Mon Sep 17, 2018 6:27 am 
Offline

Joined: Fri Sep 14, 2012 12:22 am
Posts: 18
Yes & Yes.


Top
 Profile  
 
 Post subject: Re: Netflix database can't be downloaded
PostPosted: Mon Sep 17, 2018 9:32 am 
Offline
User avatar

Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
Cool, thank you!


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 15 posts ] 

All times are UTC + 1 hour [ DST ]


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


Powered by phpBB © 2018 phpBB Group