coollector.com
https://www.coollector.com/

upgrading from 2.62 to 2.63 goes terribly wrong
https://www.coollector.com/viewtopic.php?f=2&t=394
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Author:  graanpuf [ Thu Dec 31, 2009 2:36 pm ]
Post subject:  upgrading from 2.62 to 2.63 goes terribly wrong

after automatic upgrade from 2.62 to 2.63 the program won't start anymore.

using this program for a long time, i haven't had any problems in upgrading until now. Using xp and no recent changes in software or hardware.

thank you in advance for some help or information

graanpuf

Author:  (cool) Hector [ Thu Dec 31, 2009 3:04 pm ]
Post subject: 

Sorry about your problems. We'll try to understand what's wrong.

We could start with a simple test:

1) go to "My Documents\Coollector"

2) rename the folder "Tmp" as "Tmp.bak"

3) test the program again

Author:  graanpuf [ Thu Dec 31, 2009 4:04 pm ]
Post subject: 

renaming tmp in tmp,bak didn't help.
I de-installed the program and its data completely.
Installing 2.63 gives the same problen then. The program will not start:
the error message:

"c:\program files\Coollector\coollector.exe
The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem"

Installing 2.62 gives no problems. Only i have to disable the automatic update.

Author:  (cool) Hector [ Thu Dec 31, 2009 4:46 pm ]
Post subject: 

I need to make a few testings. Might take a little while.

Author:  (cool) Hector [ Thu Dec 31, 2009 5:46 pm ]
Post subject: 

You can't stick to v2.62 forever...

Here's another test:

1) upgrade to v2.63 again

2) replace Coollector.exe with this one:

http://www.coollector.com/Coollector.exe

3) launch this new exe and tell me if it works better

Author:  graanpuf [ Thu Dec 31, 2009 7:44 pm ]
Post subject: 

Well, it works !!! :)
It's magic to me, but I thank you very very very much for your quick response.

I wish you and your team and love ones a very happy new year.

Greetings from the Netherlands.

graanpuf

Author:  (cool) Hector [ Thu Dec 31, 2009 8:05 pm ]
Post subject: 

I've reverted some changes that I had made to the program.

But I still need to understand why there's problems with some users.

I wish you an happy new year, but I'd really appreciate if you could make a few more tests for me, let's say when the celebration is over in a day or two.

Your collaboration would be much appreciated.

Author:  graanpuf [ Thu Dec 31, 2009 8:56 pm ]
Post subject: 

You wrote:
"but I'd really appreciate if you could make a few more tests for me, let's say when the celebration is over in a day or two.
Your collaboration would be much appreciated"

That's ok with me. Next monday I will look here or will you email me ?

Greetings,
graanpuf

Author:  (cool) Hector [ Thu Dec 31, 2009 9:09 pm ]
Post subject: 

graanpuf wrote:
Next monday I will look here

Thank you very much !

There's another test that I'd like to know the result...

Is this other version working or not:

http://www.coollector.com/Coollector2.exe

(it's fine if I only get your response on Monday)

Author:  graanpuf [ Fri Jan 01, 2010 2:21 pm ]
Post subject: 

You wrote:
"s this other version working or not:
http://www.coollector.com/Coollector2.exe"

No this version is not working and the error message is exactly the same as after the automatic update from 2.62 to 2.63 (my original problem).

Happy New Year.

graanpuf

Author:  (cool) Hector [ Fri Jan 01, 2010 2:59 pm ]
Post subject: 

Thanks for testing !

I'm preparing a more elaborate test.


graanpuf wrote:
Happy New Year.

An happy new year to everyone !

Author:  kenerback [ Fri Jan 01, 2010 7:48 pm ]
Post subject: 

I am a new user (Vista) just downloaded last week. I spend hours adding movies, and had an issue this morning. It automatically downloads 62,945 of data, makes me click a button that says I have to close before using the new program, and everything quits when I do. When I kick off Coolector again I go again through the same process, with the same result.

I went to the Forum, and 1st tried renaming the backup with not results. I then tried the 1st program change, which did work. I did not try the 2nd.

I am just leaving this info to help you debug.

Ken

Author:  (cool) Hector [ Fri Jan 01, 2010 8:42 pm ]
Post subject: 

kenerback wrote:
I am just leaving this info to help you debug.

Thank you very much !

I will need your collaboration to understand what's the problem.

P.S: I have modified the files of v2.63 for no one else to have this problem again.

Author:  kenerback [ Fri Jan 01, 2010 9:38 pm ]
Post subject: 

Of course. Please let me know what other information you need.

Author:  (cool) Hector [ Fri Jan 01, 2010 10:18 pm ]
Post subject: 

kenerback wrote:
Of course. Please let me know what other information you need.

I'm currently doing some experiments on my own, but in a day or two I'll need your help, thanks !

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