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upgrading from 2.62 to 2.63 goes terribly wrong https://www.coollector.com/viewtopic.php?f=2&t=394 |
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Author: | graanpuf [ Thu Dec 31, 2009 2:36 pm ] |
Post subject: | upgrading from 2.62 to 2.63 goes terribly wrong |
after automatic upgrade from 2.62 to 2.63 the program won't start anymore. using this program for a long time, i haven't had any problems in upgrading until now. Using xp and no recent changes in software or hardware. thank you in advance for some help or information graanpuf |
Author: | (cool) Hector [ Thu Dec 31, 2009 3:04 pm ] |
Post subject: | |
Sorry about your problems. We'll try to understand what's wrong. We could start with a simple test: 1) go to "My Documents\Coollector" 2) rename the folder "Tmp" as "Tmp.bak" 3) test the program again |
Author: | graanpuf [ Thu Dec 31, 2009 4:04 pm ] |
Post subject: | |
renaming tmp in tmp,bak didn't help. I de-installed the program and its data completely. Installing 2.63 gives the same problen then. The program will not start: the error message: "c:\program files\Coollector\coollector.exe The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem" Installing 2.62 gives no problems. Only i have to disable the automatic update. |
Author: | (cool) Hector [ Thu Dec 31, 2009 4:46 pm ] |
Post subject: | |
I need to make a few testings. Might take a little while. |
Author: | (cool) Hector [ Thu Dec 31, 2009 5:46 pm ] |
Post subject: | |
You can't stick to v2.62 forever... Here's another test: 1) upgrade to v2.63 again 2) replace Coollector.exe with this one: http://www.coollector.com/Coollector.exe 3) launch this new exe and tell me if it works better |
Author: | graanpuf [ Thu Dec 31, 2009 7:44 pm ] |
Post subject: | |
Well, it works !!! ![]() It's magic to me, but I thank you very very very much for your quick response. I wish you and your team and love ones a very happy new year. Greetings from the Netherlands. graanpuf |
Author: | (cool) Hector [ Thu Dec 31, 2009 8:05 pm ] |
Post subject: | |
I've reverted some changes that I had made to the program. But I still need to understand why there's problems with some users. I wish you an happy new year, but I'd really appreciate if you could make a few more tests for me, let's say when the celebration is over in a day or two. Your collaboration would be much appreciated. |
Author: | graanpuf [ Thu Dec 31, 2009 8:56 pm ] |
Post subject: | |
You wrote: "but I'd really appreciate if you could make a few more tests for me, let's say when the celebration is over in a day or two. Your collaboration would be much appreciated" That's ok with me. Next monday I will look here or will you email me ? Greetings, graanpuf |
Author: | (cool) Hector [ Thu Dec 31, 2009 9:09 pm ] |
Post subject: | |
graanpuf wrote: Next monday I will look here
Thank you very much ! There's another test that I'd like to know the result... Is this other version working or not: http://www.coollector.com/Coollector2.exe (it's fine if I only get your response on Monday) |
Author: | graanpuf [ Fri Jan 01, 2010 2:21 pm ] |
Post subject: | |
You wrote: "s this other version working or not: http://www.coollector.com/Coollector2.exe" No this version is not working and the error message is exactly the same as after the automatic update from 2.62 to 2.63 (my original problem). Happy New Year. graanpuf |
Author: | (cool) Hector [ Fri Jan 01, 2010 2:59 pm ] |
Post subject: | |
Thanks for testing ! I'm preparing a more elaborate test. graanpuf wrote: Happy New Year.
An happy new year to everyone ! |
Author: | kenerback [ Fri Jan 01, 2010 7:48 pm ] |
Post subject: | |
I am a new user (Vista) just downloaded last week. I spend hours adding movies, and had an issue this morning. It automatically downloads 62,945 of data, makes me click a button that says I have to close before using the new program, and everything quits when I do. When I kick off Coolector again I go again through the same process, with the same result. I went to the Forum, and 1st tried renaming the backup with not results. I then tried the 1st program change, which did work. I did not try the 2nd. I am just leaving this info to help you debug. Ken |
Author: | (cool) Hector [ Fri Jan 01, 2010 8:42 pm ] |
Post subject: | |
kenerback wrote: I am just leaving this info to help you debug.
Thank you very much ! I will need your collaboration to understand what's the problem. P.S: I have modified the files of v2.63 for no one else to have this problem again. |
Author: | kenerback [ Fri Jan 01, 2010 9:38 pm ] |
Post subject: | |
Of course. Please let me know what other information you need. |
Author: | (cool) Hector [ Fri Jan 01, 2010 10:18 pm ] |
Post subject: | |
kenerback wrote: Of course. Please let me know what other information you need.
I'm currently doing some experiments on my own, but in a day or two I'll need your help, thanks ! |
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