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 Post subject: Help
PostPosted: Sun Oct 03, 2021 7:50 am 
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Joined: Sat Nov 02, 2019 7:37 am
Posts: 23
it appears that i lost all my movies and ratings i have backed up my movies online every time i added movies but im confused on how to add my back up files to the data base.. when i originally download the program i installed it on the same external hd that i hold all my movies..know i must add that im pretty much tech illiterate so im going to need some simple way of explaining (im an old guy) how i go about finding my fillies either on my hd or the online files and installing them.... thank you for your help


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 Post subject: Re: Help
PostPosted: Sun Oct 03, 2021 10:28 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6958
It's great that you've made online backup. The other option is to use the backups that the app creates automatically on your computer. https://www.coollector.com/help.html#backups

1) locate your best backup
a) make sure that Coollector is closed.
b) double-click the backup to view its content and make sure that it's your best backup.

2) replace your default coollection file by your backup:
https://www.coollector.com/viewtopic.php?f=2&t=2275&p=23641#p23641

Tell me if you need more help!


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 Post subject: Re: Help
PostPosted: Tue Oct 05, 2021 9:27 am 
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Joined: Sat Nov 02, 2019 7:37 am
Posts: 23
thank you so much for your help it worked out and this old guy did.

BTW why did i lose my files, i just opened the program and puff, everything was gone???


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 Post subject: Re: Help
PostPosted: Tue Oct 05, 2021 12:47 pm 
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venturegames wrote:
thank you so much for your help it worked out and this old guy did.
Congrats :V:

venturegames wrote:
BTW why did i lose my files, i just opened the program and puff, everything was gone???

I don't know for sure, I only know that you're not the first user it happens to, that's why I've created the automatic backups...

My best guess is that reading your coollection data failed, maybe because access was temporarily blocked by your antivirus while it was analysing the file. As a result the app thought there was no coollection at all and created an empty one.

A few versions ago I've added a safety measure that I thought could prevent this kind of corruption even when the antivirus interferes, but visibly it didn't work, so I'm still puzzled by this issue.

If someone has a better explanation, I'm all ears!


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 Post subject: Re: Help
PostPosted: Tue Oct 05, 2021 1:15 pm 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6958
With the next version, I will slightly modify my safety measure, we'll see if it'll work better. Fingers crossed!


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