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chino20
 Post subject: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 11:20 am 
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Posts: 8
Hello,

I’m experiencing a problem with the Coollector application. Whenever I click on the YouTube button, I receive an error alert, and the app closes automatically. I would greatly appreciate your assistance in resolving this issue, as I rely heavily on the application and would like to use it without any interruptions.


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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 3:24 pm 
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I can't reproduce that bug, have you tried with several different movies?

Also are you using the latest version 4.23.2?
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chino20
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 4:25 pm 
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I can't reproduce that bug, have you tried with several different movies?
Yes, movies and actors.

Also are you using the latest version 4.23.2?
Yes

I hope the problem will be solved as soon as possible.
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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 5:12 pm 
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Do you have a Mac or a PC?
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chino20
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 5:15 pm 
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Do you have a Mac or a PC?
PC
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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 5:41 pm 
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I wonder if it might be a problem with you web browser...

Does it work when you click the IMDb icon? Does it bring you to the IMDb page?
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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 5:41 pm 
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What version of Windows do you have?
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chino20
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 5:54 pm 
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Does it work when you click the IMDb icon? Does it bring you to the IMDb page?
IMDB Yes but Youtube No

What version of Windows do you have?
Windows 11 Pro
24H2
26100.4061


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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 6:05 pm 
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It's a really weird bug, I don't understand why I can't reproduce it.

Please go to the movie "Inception (2010)" and tell me if it happens too.
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chino20
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 6:27 pm 
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Please go to the movie "Inception (2010)" and tell me if it happens too
Same problem

*Also, I just discovered that when I copy the movie name and then paste it into the search box, I get the same problem.

Note
this problem has been with me for a long time but today I got tired of it.
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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 6:47 pm 
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Is it better with this version?

https://www.coollector.com/Coollector_TEST.exe
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chino20
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 7:13 pm 
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Posts: 8
Is it better with this version?
No, and if I select an actor, the app crashes and closes.


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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 7:24 pm 
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What about this one?

https://www.coollector.com/Coollector_TEST2.exe

About the actor crash, could you please help me reproduce? Are you in single or dual pane mode? What do you do exactly?
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chino20
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 7:38 pm 
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Posts: 8
What about this one?
Same Problem


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(cool) Hector
 Post subject: Re: Issue with Coollector App – YouTube Button Crash
PostPosted: Mon May 19, 2025 7:51 pm 
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Joined: Tue Sep 27, 2005 2:28 am
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What about this one?

https://www.coollector.com/Coollector_TEST3.exe
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