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 Post subject: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 7:37 pm 
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Joined: Thu Oct 25, 2012 9:55 pm
Posts: 12
Hi,

I can't add movies anymore, the program keeps crashing.


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 7:44 pm 
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What is your operating system ?

Please describe precisely what you do that makes the program crash.


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 8:33 pm 
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I run windows XP and did not have the problem before.

When I want to search for a movie to add to my collection it crash back to windows, I tried lot of times and with differend movies.

My previous hard disc died on me and I had to reinstall my compleet PC and used the backup database from coollector that I had saved on my external drive.

Maybe a problem between my saved database and a new version of coollector?

I can't remember my previous version.

I hope this all make some sense :)


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 8:52 pm 
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roonekoos wrote:
When I want to search for a movie to add to my collection it crash back to windows

Please give me an example of a search that crashes every time.


roonekoos wrote:
Maybe a problem between my saved database and a new version of coollector?

Please mail me your coollection file so I can test it.

My email address is: hector at coollector dot com


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 9:13 pm 
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Here a few movies that crash:

Arena (2011)
Arme Riddere (2011) Jackpot
Arthur Christmas (2011)

The moviedatabase is more than 135MB, I hope it will send :)


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 10:04 pm 
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Posts: 12
The version you mentioned in the mail is the same version that I had the problem with (see the header of this mail), I installed it again without uninstall ..... same problem:(


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 10:15 pm 
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roonekoos wrote:
I installed it again without uninstall ..... same problem:(

Then your problem isn't a corrupted file.

Maybe I couldn't reproduce the bug because we don't have the same interface settings.

What skin are you using ? Does it stop crashing if you change the skin ?

Or maybe it's the grid layout. Can you fix the crash by changing the grid layout ?


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 10:24 pm 
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Do you get an error message ?

And at what moment does it exactly crash ?

When you make the string search ? When you click the add button from the owned videos box ? When the video window appears ? When you click the "add as owned" button ?


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 11:00 pm 
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Here's the previous version of the program:

http://www.coollector.com/Coollector.3.23.5.exe

Please try it to see if the bug was introduced by the latest version.


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Mon Dec 17, 2012 11:18 pm 
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With version 3.23.6, I've changed how the grid text is displayed, and it seems the most likely source of crash.

It'd be great if you could show me a screenshot of your interface layout.


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Wed Dec 19, 2012 2:59 pm 
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I'm eager to fix that bug, please give me the info I need.


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Wed Dec 19, 2012 6:15 pm 
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Posts: 12
Sorry that I am late on my reaction, I hurt my back really bad at work so I was down :(

Here is the screen of my program.


Attachments:
coolector1.JPG
coolector1.JPG [ 178.38 KiB | Viewed 2234 times ]
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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Wed Dec 19, 2012 6:18 pm 
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Joined: Thu Oct 25, 2012 9:55 pm
Posts: 12
The error show as I type the movie name and hit search, sometimes it crash during the typing of the movie title before hitting the search key.


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Wed Dec 19, 2012 6:26 pm 
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Joined: Thu Oct 25, 2012 9:55 pm
Posts: 12
I think I found the error :yahoo:

I have uninstalled the skin and reinstalled it, that seem to be the problem, I have added 5 movies so far without errors.

Seems that installed skins don't work proper with a backup use.

I hope this will help you to fine tune your awesome program.

Many thanks for the support :yes:


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 Post subject: Re: Keep crashing version 3.23.6
PostPosted: Wed Dec 19, 2012 6:31 pm 
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roonekoos wrote:
Sorry that I am late on my reaction, I hurt my back really bad at work so I was down :(

Really sorry about your health. I wish you'll feel better soon.

I'm sorry that I've rushed you, but I was very afraid that I might have lost you, because it's a rare opportunity when a user has a bug he can reproduce.

Take all the rest you need, I won't worry anymore if you take time to answer me.


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