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 Post subject: new update not working
PostPosted: Sat Dec 22, 2012 4:45 am 
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Joined: Sun Oct 10, 2010 4:35 am
Posts: 21
I just updated today and now when i run the coollector i wait 10 seconds and click continue it just closes and nothing happens. i have tride to run a clean install but i get the same problem. But if i run the old version 3.25.5 it works normal again. I am running windows 7 64bit. intel core i7 960 cpu. 16gb ram. 2 SLI nvidia geforce gtx 560 graphics card.


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 Post subject: Re: new update not working
PostPosted: Sat Dec 22, 2012 7:35 am 
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Joined: Thu Jan 06, 2011 2:29 am
Posts: 706
Location: Jamaica
shandawg wrote:
I am running windows 7 64bit. intel core i7 960 cpu. 16gb ram. 2 SLI nvidia geforce gtx 560 graphics card.

Nice! :D


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 Post subject: Re: new update not working
PostPosted: Sat Dec 22, 2012 11:56 am 
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shandawg wrote:
i wait 10 seconds and click continue it just closes and nothing happens.

Please look in the task manager. I'd like to know if the program really closed, or if it's just not visible.


shandawg wrote:
if i run the old version 3.25.5 it works normal again

Do you mean 3.23.5 ?


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 Post subject: Re: new update not working
PostPosted: Sat Dec 22, 2012 1:47 pm 
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Posts: 5863
Please try this debug version:

http://www.coollector.com/Coollector_debug.zip

When crashing, it'll generate a crash dump.

Please mail the 2 files of the crash dump to this address: hector at coollector dot com


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 Post subject: Re: new update not working
PostPosted: Sun Dec 23, 2012 5:19 am 
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Joined: Sun Oct 10, 2010 4:35 am
Posts: 21
Task manager was the first thing i tride and it is not in task manager it completely closed.

and sorry yes i ment 3.23.5

debug files are attached.


Attachments:
Coollector.xml [9 KiB]
Downloaded 52 times
Coollector.dmp [171.25 KiB]
Downloaded 46 times
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 Post subject: Re: new update not working
PostPosted: Sun Dec 23, 2012 8:46 am 
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Posts: 5863
shandawg wrote:
debug files are attached.
Good job :yahoo:

Please replace your Coollector.exe with the one inside this zip:

http://www.coollector.com/Coollector.zip

and confirm that the crash is fixed.

The "funny" thing is that I only had to remove 1 character to fix my code, replacing ">=" by ">".

I'm very thankful for your help ! I want to offer you a license. I'm sending you a mail about the details.


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 Post subject: Re: new update not working
PostPosted: Mon Dec 24, 2012 2:04 am 
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Joined: Sun Oct 10, 2010 4:35 am
Posts: 21
Program is back to running perfect, Thank you. :yahoo: :yahoo: :yahoo: :D


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 Post subject: Re: new update not working
PostPosted: Mon Dec 24, 2012 2:20 am 
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shandawg wrote:
Program is back to running perfect, Thank you. :yahoo: :yahoo: :yahoo: :D

Thank you too ! It's your crash dump that allowed me to fix the bug ;)


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 Post subject: Re: new update not working
PostPosted: Sat Dec 29, 2012 4:23 am 
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shandawg wrote:
Program is back to running perfect

:up:


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 Post subject: Re: new update not working
PostPosted: Wed Mar 13, 2013 12:36 am 
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Joined: Wed Mar 13, 2013 12:34 am
Posts: 2
new updates wont load tried several times and it get so far and stops


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 Post subject: Re: new update not working
PostPosted: Wed Mar 13, 2013 12:54 am 
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bdvernon1 wrote:
new updates wont load tried several times and it get so far and stops

What version do you currently have? I ask because a long time ago, there was a version that could not update, and if you have that version, then you're stuck.

I recommend that you upgrade by installing the latest version (don't uninstall your current version, just install the new version):

http://www.coollector.com

If after that you still have update problems, you'll tell me and we'll try to understand what's wrong.


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