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 Post subject: can't open Coollector
PostPosted: Sun Jan 06, 2013 7:01 am 
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Posts: 106
Each time I try to open it a small "Message" window immediately pops up and states "Movie Coollector Data base has encountered an error and will now close"


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 8:07 am 
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When Hector does replies he will probably need to know what version you have installed along with the os...


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 2:10 pm 
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kakashi wrote:
he will probably need to know what version you have installed along with the os...

Yes indeed :yes:

Please install the latest version (don't uninstall anything, just install), and tell me if it still doesn't open.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 6:57 pm 
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How can I install the latest version when I can't open the program. Do you have a link to install?


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 7:30 pm 
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You simply download and install the latest version:

http://www.coollector.com/Coollector_Setup.exe

I don't know what your problem is, but it might get fixed in the process.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 8:25 pm 
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i closed all applications and tried to download the program. It processed up to "Run" and then received the same warning. Let me know if there is anything you need me to copy and paste or email you for your review. thanks


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 8:39 pm 
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tonysclassicmovies wrote:
It processed up to "Run" and then received the same warning.

Good, at least now I know that this crash happens with the latest version.

Please try the debug version of 3.23.7 contained inside this zip:

http://www.coollector.com/Coollector_debug.zip

When crashing, it'll generate a crash dump, with the information needed to understand and fix this bug.

Please send the 2 files of the crash dump to this address: hector at coollector dot com


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 9:03 pm 
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ok. Do you have it not in a zip drive. thanks.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 9:12 pm 
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tonysclassicmovies wrote:
ok. Do you have it not in a zip drive. thanks.

A zip drive ?

I gave you a link to a zip file. Inside that zip file is the program that you must run to get a crash dump.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 9:24 pm 
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ok. I need to pay to renew my winzip software then.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 9:30 pm 
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tonysclassicmovies wrote:
ok. I need to pay to renew my winzip software then.

There are many free programs to unzip a file.

The best is 7-zip:

http://www.7-zip.org/


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 9:31 pm 
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tonysclassicmovies wrote:
ok. I need to pay to renew my winzip software then.

On Windows, you just have to double-click a zip file to see what's inside. You grab the content and deposit it where you want. Or you can use copy and paste.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 9:54 pm 
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Thanks. WinZip had my zip downloads locked up. had to uninstall WinZip. downloaded 7-zip and that worked but the debug crashed with same message window. I am not able to open the DMP file that pops up in the Coollector_dbgrpt 3196-20130106T144620 . This also popped up before along with the HML Document. Cant open from the DMP icon but I can copy and paste the HML file to an email which I will send now.


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 10:05 pm 
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tonysclassicmovies wrote:
I am not able to open the DMP file that pops up in the Coollector_dbgrpt 3196-20130106T144620 .

You don't have to open it :D

Please mail me the 2 files of the crash dump at this address: hector at coollector dot com


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 Post subject: Re: can't open Coollector
PostPosted: Sun Jan 06, 2013 11:38 pm 
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Thank you for the crash dump. I've been able to understand that your prices file was corrupted.

The next version of Coollector won't crash if this kind of corruption is detected.


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