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 Post subject: Coolector can't update
PostPosted: Tue Mar 08, 2011 10:07 pm 
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Joined: Sun Dec 12, 2010 1:41 pm
Posts: 15
Running version 2.99.2 on windows 7 ultimate.
When trying to download updates i get the following errors and can't complete the update:
Attachment:
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 Post subject: Re: Coolector can't update
PostPosted: Tue Mar 08, 2011 11:23 pm 
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My best guess is that Windows has asked you the permission to allow the execution of the updater, and that you have answered "no".

Please try again, and this time, when Windows asks you to allow or not, you must answer "yes".


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 Post subject: Re: Coolector can't update
PostPosted: Sat Mar 26, 2011 12:53 pm 
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(cool) Hector wrote:
My best guess is that Windows has asked you the permission to allow the execution of the updater, and that you have answered "no".

Please try again, and this time, when Windows asks you to allow or not, you must answer "yes".

Actually windows is asking nothing :) unless it does it very hidden without showing any message :D


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 Post subject: Re: Coolector can't update
PostPosted: Sat Mar 26, 2011 12:55 pm 
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cristiano.vitali wrote:
(cool) Hector wrote:
My best guess is that Windows has asked you the permission to allow the execution of the updater, and that you have answered "no".

Please try again, and this time, when Windows asks you to allow or not, you must answer "yes".

Actually windows is asking nothing :) unless it does it very hidden without showing any message :D

Maybe one specific configuration that i should tell is that the users folder is on a different disk


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 Post subject: Re: Coolector can't update
PostPosted: Sat Mar 26, 2011 1:07 pm 
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I'm sorry, I completely forgot about your message. In fact, this bug has been fixed with version 2.99.8.

Since you have a version whose automatic update is broken, you'll have to install the new version using the setup (no need to uninstall before):

http://www.coollector.com/Coollector_Setup.exe

or, if you use the portable version:

http://www.coollector.com/Coollector_Portable_Setup.exe


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 Post subject: Re: Coolector can't update
PostPosted: Wed Mar 30, 2011 9:18 pm 
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Posts: 15
(cool) Hector wrote:
I'm sorry, I completely forgot about your message. In fact, this bug has been fixed with version 2.99.8.

Since you have a version whose automatic update is broken, you'll have to install the new version using the setup (no need to uninstall before):

http://www.coollector.com/Coollector_Setup.exe

or, if you use the portable version:

http://www.coollector.com/Coollector_Portable_Setup.exe

I installed v.2.99.9 that should be latest available, but the problem is still there


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 Post subject: Re: Coolector can't update
PostPosted: Wed Mar 30, 2011 9:34 pm 
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I'm sorry, I have no idea why you have this problem.

Please make the test to right click on the program icon and to choose "run as administrator".


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 Post subject: Re: Coolector can't update
PostPosted: Sun Apr 03, 2011 12:22 am 
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(cool) Hector wrote:
I'm sorry, I have no idea why you have this problem.

Please make the test to right click on the program icon and to choose "run as administrator".



I tried running as admin and nothing changed.
I tried to completely remove the software and all file coming from it and reinstall but result is still the same


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 Post subject: Re: Coolector can't update
PostPosted: Mon Apr 11, 2011 8:53 pm 
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cristiano.vitali wrote:
(cool) Hector wrote:
I'm sorry, I have no idea why you have this problem.

Please make the test to right click on the program icon and to choose "run as administrator".



I tried running as admin and nothing changed.
I tried to completely remove the software and all file coming from it and reinstall but result is still the same

Any nrews on this? I updated to 2.99.11 but problem is still there.
Please help!! Sw is great but latest issue i found make it impossible to use :(


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 Post subject: Re: Coolector can't update
PostPosted: Sat May 21, 2011 11:26 am 
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Joined: Sun Dec 12, 2010 1:41 pm
Posts: 15
For your reference i found this thread :
http://sourceforge.net/tracker/?func=de ... id=1093080
clearly for a different product but same error.
It look like issue might be i'm running from a 64 bit windows.
Can you please verify compatibility for 64 bit? could that be the problem?


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 Post subject: Re: Coolector can't update
PostPosted: Sat May 21, 2011 12:06 pm 
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cristiano.vitali wrote:
It look like issue might be i'm running from a 64 bit windows.

This hypothesis is indeed very interesting.

Thank you very much, because I had no clue in which direction to search.


cristiano.vitali wrote:
Can you please verify compatibility for 64 bit? could that be the problem?

I'm not sure what I have to do, but I'll make some research.


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 Post subject: Re: Coolector can't update
PostPosted: Sat May 21, 2011 12:44 pm 
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Please replace your current Coollector.exe with this one:

http://www.coollector.com/Coollector.exe

and tell me if the bug is fixed.


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 Post subject: Re: Coolector can't update
PostPosted: Thu May 26, 2011 11:48 pm 
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yes this indeed solved :) thanks :clap:


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 Post subject: Re: Coolector can't update
PostPosted: Fri May 27, 2011 12:32 am 
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cristiano.vitali wrote:
yes this indeed solved :) thanks :clap:

Thank you for the feedback. I was really not sure that it would work.


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