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 Post subject: [FIXED] "coolector.exe has encountered a problem"
PostPosted: Mon Feb 18, 2008 4:26 am 
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Joined: Mon Feb 18, 2008 4:23 am
Posts: 1
I just DL'd the coolector and it ran it's series of updates.
When i try starting the program i get the window's "coolector.exe has encountered a problem" error. and the program never starts.
When you click on More Info it says "error signature"

any sugg?

I'm running XP home ed


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 Post subject:
PostPosted: Mon Feb 18, 2008 7:01 am 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 5862
That's weird... I've done some testing but could not reproduce the problem. I don't know what's happening... Where did you download the program from ?

Since you just installed Coollector, I suggest that you uninstall it and download it again from
-> this link <-

I apologize for the trouble.


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 Post subject: coolector has error when trying to start up
PostPosted: Fri Feb 22, 2008 9:39 pm 
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Joined: Fri Feb 22, 2008 9:36 pm
Posts: 3
I have been using coolector for months now with minimal problems. I recently updated the program to 2.05 and since then cannot eben get it to start up. It crashes before it can load and if I reinstall it it loads 1 time and then will not load again. I am using Vista Ultimate.

blem signature:
Problem Event Name: APPCRASH
Application Name: Coollector.exe
Application Version: 0.0.0.0
Application Timestamp: 47ba558a
Fault Module Name: Coollector.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 47ba558a
Exception Code: c0000005
Exception Offset: 00093e5c
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e869
Additional Information 2: 917322ca7920d9d31f2c4edabcd51600
Additional Information 3: 726e
Additional Information 4: 16fb4305d6df0384de33c6de2470ce56

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409


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 Post subject:
PostPosted: Sat Feb 23, 2008 12:27 am 
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Posts: 5862
Hi vjgraham !

I was recently informed that Coollector had problems with Vista.

Unfortunately, I won't have access to a Vista system until several weeks...

But if you're willing to help, we might fix your problem:

1) describe what files are inside \Program Files\Coollector\Database\ and what's their exact size.

2) describe \Program Files\Coollector\Coollections\ and file sizes.

3) are there .jpg files inside \Program Files\Coollector\Images\ ?

Now, click on "Compatibility files" like described -> here <- and describe the directories content again.

With all those informations, I should be able to understand why the program crashes.

Sorry for the inconveniance :(


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 Post subject: coolector crashes on start up
PostPosted: Sat Feb 23, 2008 4:10 am 
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Joined: Fri Feb 22, 2008 9:36 pm
Posts: 3
First of all I want you to know how pleased I am with your program. Kudos to you and your skills.

Here is the info you asked for .

In data base
english.movies.dat 44182kb
english.movies.prices... 2029kb
indexing.dat 306kb


In coolections

Mycoolection 222kb

Images

Moviesdpt has subfolders

Items and persons

Both of these folders have subfolders and there are jpg's in the folders


As far as the compatibility files I cannot find any as described in your link.

I do have a dual boot system and can boot to xp professional if needed. Should I just install in inxp and boot to xp to use it. I really rarely boot to xp and would like to continue using it in Vista. Let me know if you can help.

Thanks again for a great program.


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 Post subject: Re: coolector crashes on start up
PostPosted: Sat Feb 23, 2008 5:01 am 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 5862
Could you please mail me

1) Coollector.exe

2) indexing.dat

3) MyCoollection.cool (MyCoollection ????)

My email is: hector at coollector dot com


vjgraham wrote:
I do have a dual boot system and can boot to xp professional if needed. Should I just install in inxp and boot to xp to use it. I really rarely boot to xp and would like to continue using it in Vista. Let me know if you can help.


I'll most certainly understand what's going wrong when I'll see those 3 files.

There are several serious problems with Vista (during udates + printing results), and I'll fix them as soon as I'll have access to a Vista system. Unfortunately, it won't be until next month.


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 Post subject: Re: coolector crashes on start up
PostPosted: Sat Feb 23, 2008 5:13 am 
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vjgraham wrote:
As far as the compatibility files I cannot find any as described in your link.

Even when you go to \Users\*YourAccountName*\AppData\Local\VirtualStore\Program Files\Coollector\ ?


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 Post subject:
PostPosted: Sun Feb 24, 2008 4:16 am 
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Joined: Fri Feb 22, 2008 9:36 pm
Posts: 3
I finally got it to work. I just had to run the program each time as administrator and it works fine.

Thanks


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 Post subject:
PostPosted: Sun Feb 24, 2008 5:14 am 
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vjgraham wrote:
I finally got it to work. I just had to run the program each time as administrator and it works fine.


Do you know than you can right click the coolector exe file, and select "run as administrator" ?


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