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 Post subject: coollector crashing every time part 2
PostPosted: Sun Apr 01, 2018 10:50 am 
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Joined: Sat Mar 31, 2018 5:26 pm
Posts: 4
This post is in two parts as I can only put three pictures up at a time.
This is part two.

I click add movies
I click ok for English
Attachment:
coollector6.jpg
coollector6.jpg [ 180.62 KiB | Viewed 334 times ]

The progress bar starts and I watch 1527 files added when all of a sudden I get...
Attachment:
coollector1.jpg
coollector1.jpg [ 165.56 KiB | Viewed 334 times ]

I am forced to close the program.
When I restart collector I see this
Attachment:
coollector3.jpg
coollector3.jpg [ 131.1 KiB | Viewed 334 times ]

There are 1313 and 10 not recognised.

The program seems to be running just fine now but where are the rest of the files?


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 Post subject: Re: coollector crashing every time part 2
PostPosted: Sun Apr 01, 2018 11:53 am 
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Joined: Tue Sep 27, 2005 2:28 am
Posts: 6206
jaxson1963 wrote:
I am forced to close the program.

Of course it's not normal that the program crashes, and I'd love to fix this bug. Are you ok to help me if I send you a debug version of the program to collect a crash dump?


jaxson1963 wrote:
There are 1313 and 10 not recognised.

The program seems to be running just fine now but where are the rest of the files?

10 not recognized? Where does it come from? I don't see it on your screenshot.

1313 is the number of movies/series, not the number of files. Probably some movies/series have multiple files associated with them (duplicates or series episodes).

When you scan again, how many already associated files do you get?


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 Post subject: Re: coollector crashing every time part 2
PostPosted: Sun Apr 01, 2018 1:44 pm 
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Joined: Sat Mar 31, 2018 5:26 pm
Posts: 4
Hi. Yes please send the necessary for crash dump. My single video files are all in one folder, I have tried my other folders with multiple files in such as a series of films or comedies etc on a new installation. strangely that worked just fine. my email address is jacksonclive at hotmail dot com. The 10 unrecognised files came from a different installation, i needed the screenshots as i worked through. it says 1313 playable files so i thought there may be some corrupt. I played 30 random files with no problems.
i scanned again
Attachment:
coollector7.jpg
coollector7.jpg [ 107.18 KiB | Viewed 328 times ]

there are 1527 already associated and 10 not recognised.
i added recognised files
Attachment:
coollector8.jpg
coollector8.jpg [ 138.33 KiB | Viewed 328 times ]

I am back to to problem.
Attachment:
coollector9.jpg
coollector9.jpg [ 59.54 KiB | Viewed 328 times ]


hope this helps.


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 Post subject: Re: coollector crashing every time part 2
PostPosted: Sun Apr 01, 2018 2:29 pm 
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Joined: Tue Sep 27, 2005 2:28 am
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jaxson1963 wrote:
Hi. Yes please send the necessary for crash dump.

Thank you very much for your help!

I'm in the process of releasing a new version of Coollector, so it's better if I send you the debug version only after that version is released, that means later today.


jaxson1963 wrote:
there are 1527 already associated and 10 not recognised.

You see, that's more than 1313. If you want to find the movies associated with multiple files, you can use the menu "Tools->Manage your video files->Find duplicate files".

Apparently, the import worked fine and the crash occured just after. We'll try to understand this crash anyway.


jaxson1963 wrote:
My single video files are all in one folder

If you haven't checked the associations, it's quite possible that some of them are wrong, and in the end we have multiple files wrongly associated to a same movie.


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